Support Desk Staff Augmentation Services
Our Support Desk Staff Augmentation Services Provide The Dedicated, Specialized Resources Your Team Needs To Deliver Exceptional Service Without Being Overburdened.
End-to-end technology support to scale your business needs. Explore solutions with our team and schedule a meeting here.
Seamless Integration with Your Existing Support Structure
Maximize Your Internal Teams Potential
Our team of professionals are dedicated to your business and trained to your specific needs to improve your processes and reduce your administrative workload. Rally Point Support teams work within your existing system to resolve tickets and escalate to your Support Teams as needed. We address many common support desk challenges such as high-turnover, after-hours support, consistent quality, and cost.
Skilled Professionals Who Understand Your Industry
Rally Point’s support desk professionals integrate seamlessly with your existing team, maintaining your established processes while providing additional capacity. Feel confident that your users receive expert assistance from professionals who understand the critical nature of your work.
24/7 Coverage Options
Rally Point staff augmentation services are available to provide around-the-clock support coverage, ensuring your critical systems receive immediate attention whenever issues arise, whether it’s a weekend emergency or a late-night system alert.
Flexible Staffing Solutions
Whether you need additional support during peak hours, after hours, or 24/7 support, Rally Point’s augmentation services provide the flexibility to scale your support capabilities based on your needs. You maintain control over your support operations while gaining access to additional resources.
Support Desk Services
Benefits of Rally Point Support Desk Staff Augmentation
Our support team, located mostly in Macedonia, is dedicated to your business, and trained to your specific needs to improve your processes and reduce your administrative workload. The Macedonian market is unique and offers a rare opportunity.
- European Quality Standards – EU Compliant country (legal and business)
- NATO membership – Macedonia is NATO’s 30th member state
- Available, well-educated European college graduates
– 98% of Rally Point employees have a college degree
– Robust, dynamic educational culture
– Excellent multilingual tradition - English proficiency of highest standards
– 13-15 years of mandatory English language studies - Industry Leading Turnover of only 9.5%
These factors present a tremendous resource available to help small and medium-sized organizations scale their IT needs through initial growth periods and beyond.
Rally Point Support Desk Staff Augmentation Includes
Transform Your Support Operations
Rally Point’s support desk staff augmentation transforms your support desk from a source of stress to a competitive advantage. Our team provides the perfect solution for organizations that want to maintain their existing support culture while gaining access to additional expertise and capacity. You retain control over your support operations while ensuring your users receive the prompt, professional assistance through growth and transition.
Ready to Strengthen Your Support Team?
Discover how Rally Point’s support desk staff augmentation service will enhance your IT support capabilities while preserving the processes and culture that make your team successful.
Your users’ success is our priority.